Music Publicity Tips blog is a resource for independent artists, managers and small record labels. It is maintained by BlueShoes Media, a boutique entertainment publicity firm with national clientele. www.blueshoesmedia.com
Wednesday, March 9, 2011
7 Tips for Building a More User-Friendly Music Website
Your website should be a place where visitors can easily listen to your music, buy your album, and check up on news and concert dates. Your site usability will influence whether a website visit ends in an album sale or the loss of a potential fan. Is your musician website user-friendly?
1. Put the Important Stuff on Your Homepage
Decide what you want your fans to do first. Should they sign up to your email list? Listen to your music? Read your blog? Buy your album? Make sure that your highest priority actions are represented on your homepage. Also, make sure that your homepage is not cluttered with too many options.
2. Make it Easy to Buy Your Music and Merch
Give your fans purchase options. Not everybody wants to use PayPal. Not everybody wants to use iTunes. Give your visitors 2 or 3 common purchase options so they can buy your music the way they are most comfortable doing.
3. Make it Easy to Read
No fancy fonts. No tiny text. No dark colored text on a dark background or light text on a light background.
Be mindful of grammar and spelling.
Try to avoid large blocks of text. Readers tend to skim website content. Short paragraphs separated by a space will be easier for most readers.
4. Use Simple Navigation
You’re a musician not a department store. You don’t need 100 links in your navigation bar. Keep things simple and focus on your goals. Use simple wording that people understand. Use “Store” not “Tunes Shop” and “Contact” rather than “”Hollar at Us.”
5. Keep it Updated
A website with out-of-date content can be confusing. If the last time you updated your concert calendar was 2003, some people will assume you are no longer playing music. If your last blog post was over 2 years ago, people will be hesitant to enter their credit card info on your site–because who knows if there’s anyone on the other end to ship out the CD.
6. No Auto-play
Let your fans hit the play button. Music that automatically plays can be startling and annoying. Often people are already listening to music on their computer (there’s almost nothing worse than two songs playing at once). Give auto-play a rest and let your website visitors control the remote.
7. No Flash Animation
Flash animations are not supported by all computers and mobile devices and they can function poorly on slow internet connections. Animations can take a while to load and many folks would rather point their browser elsewhere then wait 20 seconds for a band website to load. Don’t risk losing sales just because you have a programmer buddy that knows how to make your logo spin around and catch fire. Keep it simple.
Read more: 7 Tips for Building a More User-Friendly Music Website — Echoes - Insight for Independent Artists http://blog.discmakers.com/2011/02/7-tips-for-building-a-more-user-friendly-music-website/#ixzz1G9PrdwKr
Thursday, February 26, 2009
How To Build Your Band's Electronic Press Kit
How To Build Your Band's Electronic Press Kit
Much has changed for musicians with the rise of social media from artist-fan relations to the distribution of music
| By Audiolife (more articles from this author) 2009-02-18 |
|
Much has changed for musicians with the rise of Social Media from marketing to artist-fan relations to the distribution of music. This has forced artists to rethink how they communicate with labels, the press and fans. A traditional form of presenting music to industry stakeholders is the press kit. These typically have included a demo, photos, printed reviews, biography, etc. But with the various resources available with Web 2.0, such as MySpace Music, artists essentially have an electronic press kit that is available to anyone at all times. This doesn't mean that all artists use their MySpace page for this reason or even should. Instead they should use it as one element in creating an electronic press kit (EPK) versus a traditional press kit. The following are 3 simple steps towards creating your very own EPK:
1. Create a MySpace Music or Website
Thanks to MySpace, it's no longer absolutely necessary for musicians to have their very own website. Instead, they can use their MySpace to showcase their music/videos/pictures and provide any additional biography/tour related information. Having a website doesn't hurt though because it could make you look more professional and allow you to be found through search engines. Whatever you decide to do, the link you provide in your EPK to your MySpace or website should include your work because, ultimately, this is what labels/venues care about the most. Whether you provide a link to your MySpace page or to your website, make sure that the music is easy to find. The idea is to get them to voluntarily listen to your music rather than feel like it's being forced upon them, which could potentially turn them off right away. However, MySpace isn't the only tool you can use. YouTube is increasingly popular and not only can you display your music but can even include a video of yourself talking about it.
For a great example of a musician's EPK Click Here
2. Create a "One Sheet"
In addition to your music you should include some information about yourself but limit it to one side of a single page. This page can include a short bio, marketing plans, tour dates and any other information you deem relevant and important. You can use bullet points or titles/subtitles to make the text more organized and easier to read but try to keep it as simple as possible and not too fancy. Labels receive an overwhelmingly large amount of press kits all the time, which is why it's important to be concise and to the point. If you do decide to send your press kit via snail mail, make sure it's not highly elaborate and easily accessible. In other words, don't shrink wrap your CD or fill your press kit with glitter.
3. Send Your EPK
Typically, there are two places you send your EPK to: venues and labels. If you're sending to a venue, they're going to want to know how many audience members you're going to bring. This information can be included in the e-mail before you link them to your press kit and/or MySpace Music page. If you're sending to a label, they're going to place emphasis on you as a brand. This means they will want to know if you've toured with any bigger acts, where you've played and where you're from. Again, you can touch on these in the e-mail and then expand on them in your EPK. Be sure to personalize the email and then follow up.
Permalink: http://www.musicdish.com/mag/?id=12341
Musicians developing iPhone apps
Kyte launches platform for artists
By Antony Bruno, Billboard
Feb 23, 2009, 02:43 PM ET
DENVER -- Kyte, a digital media technology company aggressively targeting the music industry, launched a new platform, called the iPhone Applications Framework, for artists interested in developing iPhone applications.
Interscope artists All American Rejects, Keri Hilson, Lady Gaga, the Pussycat Dolls and Soulja Boy Tell 'Em are the first on board, with new iPhone applications now available for download via Apple's App Store.
The Kyte.tv mobile phone video system lets artist quickly upload new content online, and now the iPhone as well with the new service. The platform lets participating artists update their iPhone apps with not only new content submitted through the Kyte service, but also add interactive features like fan chat and rating, Twitter feeds, RSS subscription capabilities and integrate both their iPhone and online applications at once. Artists can also include advertising and links to purchase additional content.
Original Article at http://www.hollywoodreporter.com/hr/content_display/music/news/e3icba15d3dbc5504b3212f15a08c6a7234
Friday, February 6, 2009
10 Things Business Owners Can Do to Market More Effectively on Facebook
businesses large and small are actively reaching and engaging customers
through Facebook and the Facebook Platform. Global chains all the way
down to the local pub are building social marketing strategies that
leverage the strengths of Facebook to drive traffic to their pages and
feet to their premises.
However, many business owners are daunted by Facebook’s sheer scale,
and simply don’t know where to start. Inside Facebook is here to help
guide business owners and marketers through that process.
Here are Inside Facebook’s top 10 ways business owners can more
effectively leverage Facebook to reach their target audience and drive
more business. To dive deeper on the ways you can leverage Facebook for
your marketing goals - including each of the tactics listed below -
check out the Facebook Marketing Bible: The Guide to Marketing Your Brand, Company, Product, or Service Inside Facebook.
10 Things Business Owners Can Do to Market More Effectively on Facebook
1. Create a Facebook Page
Your Facebook Page should be the “hub” of your Facebook marketing
presence. With a Facebook Page, Facebook users can become a “fan” of
your company or product; when that happens, your name and logo will
appear on their profile page and your name will appear in their profile
feed. fbmarketingpages1In
turn, more users will be able to discover your Facebook Page through
their friends’ profiles and Facebook searches, and your Page can grow
“virally” without you even having to do much work. Finally, Pages rank
very highly in Google search results, boosting your SEO rankings.
2. Create Facebook Events for Promotions and Special Occasions
Once you’ve created a Facebook Page, create regular Facebook Events
for promotions you’re running. For example, a local bar might want to
create a Facebook Event each week for happy hour! Larger businesses
might target them around major campaign target events. When you create
Facebook Events, they are automatically promoted on your Facebook Page.
Plus, when Facebook users RSVP to your event (think “Biff Henderson is
attending to Thursday Happy Hour at O’Malleys,” etc.), their friends
see the updates on their profile or news feed.
3. Promote Your Events with Highly Targeted Social Ads
fbmarketingsocialadsFacebook’s
Social Ads platform makes it easy to target your spend to a very
specific age, gender, and geographic audience. (You can even target
based on words they’ve put on their profile.) Purchasing Social Ads
throws fuel on the flames of the “natural” viral distribution you’re
already getting from Facebook’s feed system, and you only pay for
performance!
4. Add Contests and Voting Applications to Your Facebook Page to Give Your Customers a Voice
People love fun ways of engaging and feeling like they are
contributing to your direction and decisions. Why not create a poll and
let your users vote on the next menu item addition? White label
solutions are readily available, and thousands of developers are able
to easily build custom applications that you can add to your Facebook
page.
5. Sponsor Popular Applications with Ads and Virtual Gifts
For larger chains and brands, sponsoring Facebook applications
popular with your target audience offers richer opportunities for
deeper engagement. For example, sports bars or sporting goods stores
could partner with popular sports applications, and music retailers or pubs with live music could partner with popular music applications.
What to do exactly? Sponsor or skin a whole section of the app, or
offer sponsored virtual goods (i.e. virtual “bumper stickers”) for
users to send to their friends on your behalf.
6. Go Big with Facebook Engagement Ads
fbmarketinggiftsFor those who want to achieve the widest reach, Facebook’s variety of available home page engagement ads
offer a simple way to engage millions of users. If you’re able to meet
Facebook’s minimum spend requirements, Facebook can deliver big unique
numbers.
7. Integrate Facebook Connect on Your Website
If your website is an important channel to you, Facebook Connect can
help you amplify engagement you’re achieving by spreading information
and updates about your visitors activity with their Facebook friends.
fbcif
For example, with Facebook Connect, you can publish updates like
“Peggy Bush just ordered a pizza from Mancini’s Chicago Pizzeria on
31st St” to your customers’ Facebook profiles, where they are seen by
thousands of friends.
8. Add Facebook Share Links to Your Website
Does your website even make it easy for your customers to share
information about you with their friends? Adding Facebook “share” links
is the simplest step you should take to get your URL floating around
Facebook.
fbmarketingpages2
9. Publish Fresh Photos, Videos, and Updates to Your Facebook Page
Facebook Pages are not “set it and forget it.” They require regular
updates with new content that feels authentic and community generated -
not “from the marketing guy who doesn’t get it.” Which leads us to the
last and most important point…
10. TALK TO YOUR CUSTOMERS
Facebook is made up of people, and people want to talk to you. If
you don’t enter the conversation they invite you into, they’ll stop
paying you much attention. When you start a Facebook presence, you’ll
need to “man the wheel” by allocating staff to participate in
discussions on your Page and respond to concerns. When customers
discover that there are actually real people there, their appreciation
for you will grow - as will their willingness to let others know!
One final note…
Keep in mind, however, that while Facebook marketing is powerful, it
isn’t free. Your Facebook marketing plan should be part of a larger
strategy that incorporates all the elements that make social marketing
successful. Participating in the Facebook ecosystem most effectively
requires consistent participation and willingness to engage your
customers. There’s a good chance you will find it more rewarding than
you expect!
Original post at http://www.insidefacebook.com/2009/01/27/10-things-all-businesses-should-do-to-market-more-effectively-on-facebook/
11 Ways To Promote Your Website
Keywords – Look at your website copy. Are your keywords in the first paragraph? They should be because that is where the search engines expect to find them. But don’t go overboard with keywords.
SEO – The above tips actually are fairly basic SEO activities, but there are some higher level SEO tactics that will help raise you site above the crowd.
Hyperlink your keywords to make them stand out for both search engines
and for carbon-based web visitors. Make the linked keyword more
noticeable to search engines by linking it to a page that uses the keyword in its address. For example, if you hyperlink the phrase “ad agency” the page to which it is linked would have “ad agency” in its address to raise its profile. While we’re linking, let’s make these linked pages truly focused on information about specific keywords. If you really want to place your SEO program on steroids, purchase one of the software packages that helps you analyze each page on your site for its appeal to search engines.
Submit – There are both search engines and directories where you will want to submit your site. Key search engines for url submission include: Google, Yahoo, MSN Live Search, AOL and Ask. More than 95 percent of search volume happens at these engines. So, don’t bother too much with all the small fries. And it is not hard to complete free registration for these engines.
Typically, they will have a link that says something like “add your URL.” There are a number of directories like DMOZ.com where you will want to submit your site, too. And, I think it is worthwhile to pay the $299 at the Yahoo directory. There may also be directories specifically for your industry.
Link – Develop a linking program where you solicit links from sites that cover the same topics as you. This directs traffic from those sites. Additionally, it tells search engines that you must have something worthwhile on your site if others are linking to you.
Write – Articles, blogs, news releases - all of these can help you increase your exposure and drive traffic to your primary website. Craft your “About The Author” box to include your web address. Once your article is picked up
by other publishers, this will become a one-way link to your site, possibly helping boost your search engine ranking. Submit your press releases to PRWeb. I get a ton of traffic for myself and clients using this service.
Go Email – Develop your own e-newsletter, like Think, to help drive repeat traffic to your site. I use nTarget for my email marketing. Then, archive the newsletter on your site. This solid content tells search engines that there is a
reason to visit you. Try to get other enewsletter publishers to mention you, consider trading ads with other publishers, or just buying ads outright. Finally, don’t underestimate the power of a good email signature to drive site traffic.
Give Yourself A Promotion – Sponsor contests or develop your own promotions and then submit them to contest directories like Contest Hound. You could give away copies of your book, e-book, or white papers for people who sign up for your newsletter. Give away your product or service to randomly selected registrants. This is a good way to build your list of contacts so you can then drive them back to your site.
Pay The Man – ReachLocal is my pay-per-click ad engine of choice. If you are truly local, this is a cost-efficient way to reach people in a specific market only. However, you also can launch nationwide campaigns, too. You deal only with ReachLocal and it handles placing and paying for the ads with multiple publishers. It works for budgets of all sizes.
Speak Up – All right, let’s go analog. There is no better way to make a good
impression on a large number of people at one time than to deliver a good speech. Be sure to have business cards or some type handout that lists your website. Every time I do a presentation I see a spike in web visits and enewsletter sign-up.
Go Offline – Look at every printed piece that you have. Is your web address featured prominently? Is it in small type or - horrors – not even there! Businesses with fleets of cars and trucks should have the web address on their vehicles. Think about other physical places you can promote your site.
Those are my 11 ways. Get to it.
Harry Hoover is a partner in ad agency
My Creative Team. He has 30 years of experience in crafting and
delivering bottom line messages that ensure success for serious
businesses like Bank of Commerce, The Bray Law Firm,
CruisingTheICW.com, Duke Energy, Focus Four, Jacobsen, Jenkins-Peer
Architects, Levolor, North Carolina Tourism, TeamHeidi, Ty Boyd
Executive Learning Systems, VELUX, and Verbatim.
Article Source: http://EzineArticles.com/?expert=Harry_Hoover
Friday, January 23, 2009
10 ways to stay focused and build your independent music empire.
Indie Resolutions
10 ways to stay focused and build your independent music empire.
By Jesse Gray | January 2009
As we roll into the New Year it’s time to make those ever-famous (or infamous) New Year’s resolutions. But have no fear; our list doesn’t require cutting out chocolate or getting up at 5AM to run. We want to help you where it really counts – your music career.
So how did we come up with this master list of goodness? We asked. We solicited answers from working musicians far and wide, as well as tapping into our own staff (we have a few hundred active musicians working here). After we sifted through the rubble we found ten diamonds that kept getting mentioned over and over. And now, here for your career-enhancing pleasure are the best of the best. Have a rockin’ 2009.
1. Write down your goals
You’ve heard this mentioned by everyone from your high school trigonometry teacher to the success guru on the late night infomercial. And there’s a reason that everyone keeps telling you that you should do it – it works. Writing down your goals for the year helps you to visualize the entire year in a snapshot and provides you with a clear course of action to take away from it. It also serves as a reminder that you can look back on throughout the year in case you’ve forgotten anything or strayed off course.
So as it pertains to music there are a few keys things you should have on your radar. Make a list of the venues you want to play and actively pursue them, partner with bands, record your next album, play in a charity gig, or rehearse twice a week. Whatever it is, make sure you write it down and commit yourself to making it happen.
2. Build (and use) your mailing list
You know you’ve said it, “Don’t forget to sign our mailing list.” But the question is have you done anything with those names? Your mailing list is one of the most overlooked weapons you have available. When the time comes for your CD release party a postcard in the mail and a well-timed email is often all it takes to get people motivated to buy advance tickets. Playing an area where you don’t make it to that often? Pull names from the last time you were there and send out an email or two a few weeks in advance.
One of the oldest tricks in the book (and it really works) is to get two personable fans or friends, one male and one female, to walk around the club with a sign up sheet for your mailing list. Because they are canvassing together the chances of them drawing a connection and getting a name are much greater. Plus, people are more likely to sign up when you bring the list to them as opposed to them having to cross a club to seek it out. Remember, make it easy for them.
3. Leverage your drive time (and downtime)
There are looooong hours on the road whether you are traveling from gig to gig or sitting around after sound check with nothing to do. This is a prime opportunity to take care of all the mundane (yet extremely important) details of your music career.
Bring your laptop along with you and get a wireless card. With these tools you can update your web site, check and respond to your fan email, book shows, and generally just stay connected with the engine that runs your career. Having an iPhone or Blackberry is a good start, but they don’t offer the functionality that a laptop does.
4. Use the web aggressively
OK, you have a MySpace page, big deal. What else are you doing online? Start a group on Facebook, piece together your own music videos and put them on YouTube, set up profiles on other music services and social networks like iLike, imeem, and more. Get a Sonicbids EPK, and use it. Don't just rely on MySpace – have your own site too. You need to control your brand and your own site is that place.
Blog regularly – and make it interesting: have an opinion, be funny, or intense, respond to fans’ comments. Interact with your fans via email, or let them upload their gig photos to your site. Set up your own social network with ning.com. It’s a big world out there and you have a number of avenues to get your voice - and music - heard.
5. Co-Promote
Find bands that have a similar sound, vibe, and feel as yours and make friends with them. Help them out by mentioning them on stage, promote upcoming gigs together, split costs to print flyers and posters, wear their t-shirts on stage.
A good rule of thumb is to try to make friends with a band from every city or town that you play in. This way every time you are coming there to play you can have them act as advance PR and get the word out. A big part of making this a successful venture is to do the same for them – remember there is no give without take. Make sure you show up at their shows and support them when they come to your town. A $7 cover charge and some face time could equate to 25-30 extra people at your gig next time you play their town. Heck, they may even let you crash at their place and save you hotel costs, too.
6. Seek sponsorship from a corporate entity
Even in a recession there are plenty of corporations that are looking to get as much exposure as possible. Companies like Jagermeister, Coca-Cola, Miller Lite, Vans, etc. are all prime positioning partners. One way to secure funds is by putting their logo on your materials such as your stage banner, drum heads, and anything else that gets exposure from their target market – your fans. Book an aggressive tour schedule and use it as leverage. Even something as simple as offsetting your poster printing costs by placing their logo on it goes a long way in helping you to promote on the cheap.
7. Book ‘em
Keep a book with people’s names and contact info along with what band they’re in or how you met them. Split it up by city for easy reference. When you need to book a show, contact someone, or remember people’s names it’s all right there like your own personal Yellow Pages. If you’re not old school you can do a lot of this with your phone, including keeping detailed notes. Just make sure that you have it backed up somewhere in case your phone dies or goes missing during that wild after party.
8. Always write a set list
A lot of musicians do it on the fly, and if that works for you that’s cool. However, we’ve all seen (or been guilty of) doing the band huddle. The song ends and everyone turns to each other to figure out what to play next. This can present a very unprofessional image as well as ruin the flow of a show. By having your set list ready everyone can transition right to the next song without losing the crowd’s interest or energy.
9. Rehearse weekly
It sounds like a no brainer, but the fact is a lot of bands either don’t feel like they need to or just don’t bother to keep a regular practice schedule. It’s just the same as any other trained skill – you have to practice to get better and stay sharp. How many times have you listened to a band’s album and it sounded tight, then you saw them in concert and they were anything but. Chances are you never went to see them again. Don’t let the grind of rehearsal jade you. Keep it interesting by writing a set list and constantly coming up with new ways to bridge songs. Or work on a set of cover songs that you like, even if you’ll never play them live it will help work on your timing and transitions. In the end it only means a better live performance and that’s always a good thing.
10. Play, Play, Play
Nothing does as much for a band or artist as exposure and that means playing out as much as you can. The benefits are numerous, such as building your fan base, selling merch, gaining name recognition, selling albums, making contacts, and so much more. There are very few artists who can live off of digital distribution and CD sales alone. Plus, the biggest benefit of all is that it’s fun! Don’t miss out on some of the most memorable moments of your life – get out there and jam.
Happy Planning!
-BSM
Tuesday, July 1, 2008
Handle Your Business
Here's a recent article on Apple that I thought was very well written and inspired me to ask: What does my service say about my company? Is is helping or hurting my brand?
I hope you pose the same questions to yourself.
How Apple Is Blurring the Line Between Marketing and Service
Pete Blackshaw Explains Why Consumer-Facing Brands Can Benefit From Better Customer Interaction
By Pete Blackshaw
Published: June 23, 2008
"How can I help you, and where would you like to go?"
In this simple greeting, there's a huge question: Are the greeting and the experience that follows marketing or service or both?
In the last couple of months, Apple has boosted the number of "concierges" who greet and direct shoppers as soon as they walk in the door of its retail stores. Apple has always had employees at the front, ready to help, but this time it is positioning an eager-to-please offensive line a few steps from the doorway.
These employees don't wait until you look utterly confused to ask you what you need. They intercept you -- though not intrusively and always with a smile. The concierge in the orange shirt, Apple writes in its popular website, "is your guide to the Apple Retail Store, ready to answer your questions and point you in the right direction."
What's going on here and what can we learn? First, it goes without saying that Apple is redefining and reshaping the retail experience via the company's growing roster of stand-alone stores. But there's something even bigger going on here, akin to how online show retailer Zappos.com is turning the traditional rules of e-commerce upside down.
Things once considered the dark side of Apple, such as tech support, are on the verge of becoming strategic assets, with the Apple Store's geek-stocked Genius Bar able to tackle just about any issue or concern your have. And the process of planning that interaction is more akin to scheduling a haircut or spa treatment than calling those inaccessible tech-support lines.
In my most recent interaction, which centered on a broken video iPod, it took me about 15 minutes to get to my seat at the bar. After multiple rapid-fire tests, the Genius helper concluded my well-exercised MP3 player was toast and laid out a rather simple replacement process. Along the way I tossed in a few unrelated questions, which he gleefully, patiently answered.
Whether explicitly acknowledged or not, there's an unmistakable "service is marketing" mantra pervading every aspect of the Apple Store. And that's something every brand, even those not as shiny as Apple's, can learn from. The opportunity to solve problems, find solutions and even address "the darn thing doesn't work" emotional pain-points all lead to a higher impact-marketing and sales proposition. While not every marketer has a Steve Jobs-inspired vision, every consumer-facing company has problems that can be converted into opportunities to inspire loyalty.
In the case of the "service concierges," they are not waiting for problems. They assume you arrive at the Apple Store looking specifically for something, and in most cases they are right. And even if serendipity is your cup of tea, they'll help you navigate that experience as well. What's important about this front line is not just the help these employees provide, but the halo of service they create. They are there if you need them, a reality that brings more confidence to the overall shopping experience.
Joey Dunn, a University of Cincinnati video-production student who enthusiastically helped me out in the front of the store, noted he's not driven by sales commissions or even pressure to credit a sale to the particular store. "As long as it's helping Apple," he noted. He did acknowledge that employees receive discounts on products, although he refused, with state-secret mystique common to Apple culture, to say just how much. "Let's just say they take care of me."
More important, their presence reminds consumers that the Apple brand has authority, expertise and, of course, a certain level of geeky yet accessible passion that lures fans to the brand.
"They hire people who are extremely familiar with the product," explained Pat Henry, a Ford engineer and iPhone-equipped Apple enthusiast who I interviewed outside the store. "They then use that knowledge and expertise as leverage in the sales process. By doing this they can actually sell more effortlessly."
It's no coincidence that other brands are paying attention. Sony is borrowing many of the same tactics in Sony-only stores -- and others may be well-served by doing likewise. Henry, with characteristic Apple evangelism (or bias), called out a host of "opportunities" for Best Buy, for instance. "The employees simply work off spec sheets and simply don't know what they are talking about," she said.
Now in fairness to the Apple-aggrieved, the brand is not perfect and there's no shortage of tough-love from consumers about Apple 1-800 lines and other dimensions of online tech support. As an Apple user myself, I do think those have improved, but not to the level of excellence that exists at the Apple Store. I'd also be lying if I didn't profess my disappointment, even dismay, over having to actually pay a premium for faster-response (and more patient, I presume) phone support.
Still, Apple is introducing some important new lessons and questions for marketers:
* Service is marketing. As marketers struggle to "engage" consumers, service may well be the easiest and most gratifying starting point -- and one with high sales conversion potential.
* Problems are opportunities. Tech support is an emotional experience -- so why not capitalize on that insight by openly and enthusiastically solving problems, giving reassurance and showing compassion for the pain and frustration. A satisfied consumer might just buy something else while making the trip.
* Employee authority and passion aids selling. When employees "walk the talk" in using the product they sell, credibility goes up -- and credibility drives persuasion. Passion and evangelism also move the needle.
Should we all take a bite of out of this Apple? Even a nibble might help.
See full article at http://adage.com/digital/article?article_id=127905
Sunday, June 15, 2008
Make Sure You Have a Great Photo
These should be an intention in EVERYTHING public about you as an artist, if there isn't start now, control your brand and start with your photos.
Here are suggestions I give to my clients:
1. All of your photos that are in the public domain should be of good quality.
2. Photos should have an intention behind them. An attitude. They should tell a story or promote an image in order to sell your music to your fanbase (if you haven't identified your fanbase yet, we'll cover that next week).
3. In other words, anyone can stand in front of a camera, get dolled up and look ok, but as an artist there better be something behind your eyes or you're dead in the water.
4. MySpace Images: When you are a professional MySpace (or any social networking profile) is not a place to upload numerous, random photos of yourself. Be sure that any and everything you post is selling something about yourself.
5. Most of the time great photos cost a little bit more BUT they are worth every penny so find a photographer you vibe with, who understands lighting and can pull a great shot out of you. If you do not start with a great, high resolution photo, none of your artwork will look good.
6. So now you've found the right photographer, now it's time to do your part. Arrive at your shoot prepared to give it 100%, you need to get to work and give it everything you've got. I often have my clients look through magazines before a shoot so they can start to identify a "good" photo from a "not so good" photo. Then I suggest they get to know their angles by practicing in the mirror. Most of them hate this, but I have to say...it works.
7. Try something new. This is a personal gripe of mine...do most "hip hop look the same or is it me? I urge everyone to try something new (please).
If you are searching for a good photographer, I work with some of the best and am happy to make a recommendation.
I welcome your comments.
-BSM
Monday, May 26, 2008
Turnaround Time
Here's an idea of items I need ASAP on a daily basis (most are on the music side, but I'm sure you apply similar deliverables to any industry):
1. Availability: I need to schedule an interview or book you on a show (in this case 48 hours would be way too long, 2 hours is a good window).
2. Radio Drops: You want the DJ to play your song? If he or she asks for a drop, I want it delivered within 48 hours (the small things, make all the difference).
3. High resolution photos (if I'm doing my job right, I already have these on file).
4. Tour Schedule: If you have a show, I want to know about it at least 3 weeks ahead of time, in this case I should receive your tour schedule/show announcement within 48 hours of you confirming it.
5. Web Updates: Forget 48 hours, I expect your website (and social networking sites) to be updated before I send out a release.
We welcome your comments.
-BSM
Sunday, May 18, 2008
Clean and Organized Mailing Lists
It is absolutely important to build strong mailing lists (yes plural, I'll get to that) in order to maintain relationships to those industry people you've meet at networking events, fans who've attended your shows and family/friends that will support you no matter what. It is just as important to use them properly.
Here are a few tips that will improve how you communicate about your music career.
1. DO NOT SPAM. I know you've heard it before, but it can be detrimental to your reputation and snatching email addresses of unknown people is really just a waste of time.
2. Take time with your message. Be sure it's clear, easy to read, to the point with proper spelling and grammar.
3. Divide your mailing lists into different audiences, here are a few off the top of my head but you can customize your audiences as you see fit: industry, fans, press, friends/family and radio.
4. When a news-worthy event takes place (not just any event, don't waste people's time), new song, new video, upcoming show, award, etc. draft a basic message and customize it for each audience. For example, for a new song be sure to include a link for people to buy it for your fans and friends/family audiences, a link to download the mp3 to radio audience, and just a press release to press.
5. Maintain your list. When an email bounces or you get a message back of new contact information, be sure to update your list.
6. Safe guard your list and ALWAYS BCC messages or use a service like Constant Contact or Topica.
All this will take time but is so worth it.
I welcome your comments.
-BSM